Returns and exchange Policy
Hereunder are described the terms and procedure for returns and exchanges of products, bought from online shop Tshirt24shop.com, owned by MS Online Trading LTD, Registry Number:204043848,
Address for correspondence : Bulgaria, Sofia, 23-25 Emine str., e-mail:firstname.lastname@example.org
The customer has the right to return or exchange a product/products, purchased from Tshirt24shop.com within 30 days period.
Exchange of products
1. A request for exchange
If you wish to exchange a product from the delivered order, you can:
-fulfil the form for a product exchange on the website;
-send an e-mail, containing the order number and the requested exchange.
If the reason for the needed exchange is our fault, we will pay the courier’s cost for the returned product and the cost for the shipment of the new replaced item.
In case the reason for the needed exchange is customer’s mistake /wrong selected size, model, etc/
the customer is obliged the pay the transport expenses.
Upon the returned product is received by us and it is in original condition /packed, not used, not washed or chemically treated or damaged, etc/ we will send you a new shipment with the requested exchanged product/products.
Return of products
1.A request to return a product
Using the feedback form in section Contacts, you have to inform us that you intend to return a product/products from the order and you have to fulfil:
-the order number /you will find it on the e-mail confirmation of your order or if you are registered customer -in your profile on the website/;
-the reason for return;
- you have to indicate that you need full amount refund for the product/products.
2. Return procedure
Upon the returned product is received by us and it is in original condition /packed, not used, not washed or chemically treated or damaged, etc/ we will refund you within 30 days period after providing bank account information by you.
3. Damaged products
Requirements for the exchange or return of products, purchased from Tshirt24shop.com:
The goods must NOT be in damage packing, as NOT to be with torn or missing labels and/or accessories;
The goods must NOT be treated as washing/chemical cleaning, they must NOT be used, ironed or dirty.
In case a returned item by a customer does not correspond to the abovementioned requirements, Tshirts24shop.com is fully in right to send back the product to the client without notice!